Terms & Conditions — raja10

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context otherwise requires:

• "Platform" means the raja10 website accessible at https://raja10.app, including all sub-pages, mobile-optimised views, and any associated application interfaces.
• "We", "Us", "Our" refers to raja10 and its licensed operating entity.
• "You", "Player", "Member" refers to any natural person who registers, accesses, or uses the Platform.
• "Account" means the registered player account created upon successful completion of the raja10 registration process.
• "Balance" means the total real-money funds held in your Account at any given time, excluding bonus funds.
• "Bonus Funds" means any promotional credits, free-bet tokens, cashback, or other non-cash incentives credited to your Account under a promotional offer.
• "Wagering Requirement" means the minimum total betting turnover that must be achieved before Bonus Funds or associated winnings may be withdrawn.
• "KYC" means Know Your Customer — the identity and age verification process conducted by raja10 prior to processing a withdrawal or at any time at our discretion.
• "IDR" / "Rupiah" means Indonesian Rupiah, the exclusive transaction currency of the Platform.
• "WIB" means Western Indonesia Time (UTC+7), the default time zone for all operational and customer service references on the Platform.

Access to and use of the raja10 Platform is restricted to persons who satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their membership:

• You must be a resident of Indonesia and at least 21 years of age. This is a firm minimum — no exceptions apply.
• You must have full legal capacity to enter into a binding contract under applicable law.
• You must not be a current employee, contractor, director, or immediate family member of a raja10 employee or contractor.
• You must not be accessing the Platform from a jurisdiction where online gambling is explicitly and demonstrably prohibited under national law applicable to you personally.
• You must not have been previously excluded or banned from the raja10 Platform for any reason, including but not limited to fraud, abuse of promotions, or breach of these Terms.

To access the full range of raja10 services, including deposits, withdrawals, and wagering, you must hold a registered Account. The following conditions govern Account registration:

• One Account Per Person: Each individual may hold only one Account on the Platform. Duplicate accounts, regardless of whether different names, email addresses, or device identifiers are used, are strictly prohibited and will result in permanent closure of all associated accounts and forfeiture of all balances.
• Accurate Information: You must provide accurate, complete, and current personal information at the time of registration, including your full legal name, date of birth, residential address, and a valid Indonesian mobile number. Providing false information constitutes a material breach of these Terms.
• Account Security: You are solely responsible for the security of your username and password. raja10 will not be liable for any loss arising from unauthorised access to your Account due to your failure to maintain the confidentiality of your login credentials.
• Account Transfers: Accounts are personal and non-transferable. You may not sell, transfer, or allow any third party to use your Account under any circumstances.
• Notification of Changes: You must promptly notify raja10 of any change to your registered personal details, including change of address or mobile number, by contacting customer support.

raja10 is required to verify the identity of all players before processing withdrawal requests and may conduct verification checks at any other time at its reasonable discretion. The KYC process may require you to submit one or more of the following documents:

• A clear, colour copy of a valid government-issued photo identification document (KTP — Kartu Tanda Penduduk, or passport).
• Proof of current residential address dated within 90 days (utility bill, bank statement, or official correspondence).
• Proof of ownership of the bank account or e-wallet used for deposits (screenshot of account name matching your registered name).
• A selfie photograph holding your ID document alongside a handwritten note showing your raja10 username and the current date, if requested.

Documents must be legible, unedited, and submitted via the secure upload portal within your Account settings. raja10 aims to complete standard KYC reviews within 24 hours of receiving complete documentation. Withdrawals will remain on hold until verification is complete. Failure to provide satisfactory documentation within 14 days of request may result in Account suspension.

All deposits on the raja10 Platform are made in Indonesian Rupiah (IDR). raja10 does not charge any transaction fee on deposits; however, your bank or e-wallet provider may apply their own charges, for which raja10 accepts no responsibility.

• Deposits may only be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited.
• raja10 reserves the right to return a deposit and request an alternative payment method if the source of funds cannot be verified.
• raja10 does not accept deposits made with cryptocurrency, credit cards issued outside Indonesia, or any anonymous payment method.
• Deposit limits may be set voluntarily from within your Account settings as a responsible gaming measure. Once set, a cooling-off period of 24 hours applies before a limit can be increased.

Withdrawal requests from verified Accounts are processed within five minutes, 24 hours a day, seven days a week (WIB). The following conditions apply to all withdrawal requests:

• Withdrawals will only be paid to accounts registered in the same name as your raja10 Account. No third-party withdrawals are permitted under any circumstances.
• Withdrawals may not be processed while any active Wagering Requirement remains outstanding on your Account Balance.
• raja10 reserves the right to conduct enhanced due-diligence checks on large withdrawal requests or unusual withdrawal patterns before releasing funds. This may extend processing time by up to 72 hours in exceptional cases.
• In the event of a system error or erroneous credit to your Account, raja10 reserves the right to recover incorrectly credited funds regardless of any wagers placed with those funds.

raja10 offers a range of promotional bonuses to both new and existing members. All bonuses are subject to the specific terms published on the corresponding promotion page as well as the general conditions set out below:

• Wagering Requirements: Unless explicitly stated otherwise, all bonuses carry a minimum wagering requirement of 10x the bonus amount (or 10x the deposit plus bonus amount for matched-deposit promotions) before any withdrawal may be requested.
• Time Limits: Bonuses must be used within the validity period specified on the promotion page. Expired bonuses and any winnings attributable to them will be voided without notice.
• Game Contributions: Different game types contribute to wagering requirements at different rates. Slot games typically contribute 100%. Live casino table games, togel (Indonesia's traditional numbers lottery) markets, and sportsbook wagers contribute at rates specified per promotion. Wagers on games not listed as contributing will not count toward any Wagering Requirement.
• Maximum Withdrawal from Bonus: Unless otherwise stated, the maximum amount withdrawable from winnings generated solely by Bonus Funds is capped at 10x the bonus value received.
• Abuse of Promotions: raja10 reserves the right to void bonuses and related winnings, and to close the Account, if it determines that a player has abused any promotional offer — including but not limited to multi-accounting, systematic low-risk wagering designed solely to meet a Wagering Requirement, or collusion.
• Modification and Withdrawal: raja10 may modify the terms of, or withdraw, any promotion at any time. Where material changes are made to a live promotion, affected players will be notified via Account message or email with at least 48 hours' notice where practicable.

All betting and gaming activity on the raja10 Platform is governed by the specific rules published for each product category. In the event of a conflict between a product-specific rule and these general Terms, the product-specific rule shall prevail for that product. The following general rules apply across all categories:

• Sportsbook: All sports bets are settled according to the official result declared by the relevant governing body (e.g., FIFA, AFC, PSSI for football; WBC for boxing; ATP/WTA for tennis). Mix parlay (multi-leg accumulator) bets require all legs to win for the bet to pay out. Void legs reduce the accumulator by the odds of the voided selection. Voor bola (Asian handicap) markets follow standard Asian handicap rules as published on the sportsbook rules page.
• Live Casino: All live dealer game outcomes are final once the dealer closes betting and the result is recorded by the studio system. Connection interruptions on the player's side do not constitute grounds for bet cancellation.
• Slots: All slot game outcomes are determined by a certified Random Number Generator (RNG). Technical malfunctions void all pays and plays for the affected round. Return-to-Player (RTP) percentages are published on the individual game detail page.
• Togel: Togel draw results are sourced from the official draw records of the respective market authority. No claims will be entertained after the settlement period specified on the togel results page has elapsed.
• Online Poker: All poker games are governed by the raja10 Poker Room Rules published separately. In the event of a disconnection during a hand, the raja10 disconnection protection policy, as set out in the Poker Room Rules, will apply.
• Esports: Esports markets are settled based on the official result announced by the tournament organiser. Walkovers, disqualifications, and match reschedules are handled in accordance with the Esports Betting Rules published on the Platform.

raja10 reserves the right to void any bet or game round where there is clear evidence of a technical error, data feed failure, or manifest pricing error. In such cases, the stake will be returned to the player's Account Balance.

The following activities are strictly prohibited on the raja10 Platform. Engaging in any prohibited conduct will result in immediate Account suspension, forfeiture of Account Balance and Bonus Funds, and may result in referral to relevant authorities:

• Opening, operating, or benefiting from more than one Account, whether directly or through a third party.
• Using automated software, bots, scripts, or any mechanical or electronic device to interact with the Platform in a manner not intended for human players.
• Colluding with other players to gain an unfair advantage in any game, particularly in poker, live casino, or any multiplayer format.
• Exploiting software bugs, pricing errors, or system vulnerabilities. Any such exploit must be reported to customer support immediately. Players who exploit a known or discovered error rather than reporting it will forfeit all gains associated with the exploit.
• Engaging in any form of match-fixing, spot-fixing, or any other arrangement intended to manipulate the outcome of an event on which bets are placed.
• Depositing funds derived from illegal activity or using the Platform to launder money or conduct any other financial crime.
• Impersonating any other person or entity, or misrepresenting your identity or affiliation in connection with your Account.
• Using the Platform from a jurisdiction where doing so is unlawful under laws applicable to you personally.

raja10 is committed to providing a safe and responsible gaming environment. We recognise that for a small proportion of players, gambling can become problematic. The following tools are available free of charge to all Account holders:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts directly from your Account settings. Limit reductions take effect immediately. Limit increases are subject to a 24-hour cooling-off period.
• Session Time Limits: Set a maximum continuous session length, after which you will be automatically logged out and notified.
• Reality Checks: Opt in to periodic on-screen reminders showing your session duration and net gaming activity.
• Cooling-Off Period: Temporarily suspend your Account for a period of 1 day, 7 days, 30 days, or 90 days. During this period, you will be unable to log in, deposit, or place any wagers.
• Self-Exclusion: Permanently close your Account. Once self-exclusion is activated, it cannot be reversed for a minimum of 12 months. Contact our 24/7 support team to initiate self-exclusion.

To the maximum extent permitted by applicable law, raja10's total liability to you in respect of any loss or damage arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

raja10 shall not be liable, whether in contract, tort, or otherwise, for any of the following categories of loss:

• Loss of profits, revenue, business, contracts, or anticipated savings.
• Loss of data or corruption of data.
• Loss arising from interruption, delay, or failure of the Platform due to circumstances beyond raja10's reasonable control, including but not limited to internet service disruptions, acts of God, government action, or cyberattacks.
• Any indirect or consequential loss whatsoever.

Nothing in these Terms shall limit or exclude our liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by applicable law.

raja10 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

In summary, raja10 uses your personal data to:

• Verify your identity and age in accordance with our KYC obligations.
• Process deposits, withdrawals, and betting transactions.
• Detect and prevent fraud, money laundering, and other prohibited conduct.
• Provide customer support and respond to enquiries.
• Send you promotional communications where you have opted in to receive them (you may opt out at any time).
• Comply with legal and regulatory obligations applicable to raja10's licensed operations.

raja10 does not sell your personal data to third parties. Please review the full Privacy Policy for complete details on data handling, retention, and your rights as a data subject.

raja10 reserves the right to amend these Terms & Conditions at any time. Where amendments are material — such as changes to eligibility criteria, bonus terms, or withdrawal conditions — we will notify registered players via Account message or the email address on file at least 7 days before the amended terms take effect.

Non-material amendments (such as typographical corrections, clarifications that do not alter the substantive meaning of a clause, or updates to reflect changes in product names or URLs) may take effect immediately without prior notice.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amended term, you must cease using the Platform and may request closure of your Account in accordance with clause 3.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which raja10 holds its international operating licence. The parties agree to submit to the exclusive jurisdiction of the courts of that jurisdiction for the resolution of any dispute that cannot be resolved through the internal process described below.

Dispute Resolution Process: In the first instance, all disputes must be submitted to raja10's customer support team in writing, with full details of the complaint. raja10 will acknowledge receipt within 24 hours (WIB) and aim to provide a substantive response within 5 business days. If the matter is not resolved to your satisfaction through this process, you may escalate the dispute to the independent alternative dispute resolution body designated by raja10's licensing authority.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction where necessary to protect their rights pending the outcome of the dispute resolution process.

If you have any questions about these Terms & Conditions, wish to exercise any right described herein, or need to report a concern, please contact the raja10 support team using the details below:

• Email: support@raja10.app (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your Account dashboard.
• Support Hours: 24 hours a day, 7 days a week (WIB — Western Indonesia Time, UTC+7).